Speaking with an anger client
A: Hello. I need to speak with Allan Cartwright.
B: This is he. May I help you?
A: I certainly hope so, I am about to stop doing business with your office.
B: I’m very sorry, Madam. Can you tell me what the problem is over the phone or would you like me to go to your office?

让客户息怒
A：你好，我想找阿伦·卡特莱特讲话。
B：我就是，我能效劳吗？
A：我当然希望如此。我要停止和你们做生意了。
B：非常抱歉，夫人。您能在电话里告诉我是什么问题吗？或者您希望我到您办公室去一趟？